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Downloaded Trial on my new machine/ new email- Says "Expired Trial"


munish kalia
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munish kalia

Hello,

I downloaded Trial on my new machine/ new email- Says "Expired Trial"!

Would anyone be able to help in actiivating my trial? 

 

 

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  • Official Nitronaut
Reymund G.

Hi @munish kalia

Thank you for reaching out to us through our Community Forums!

To activate a Nitro PDF Pro installation, you will need a valid and active serial number. If you have a Nitro PDF Pro license, you can activate the software by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click the Activate button. 

If you encounter an activation error message, please provide the following:

1. Your Nitro PDF Pro serial number. 
2. The version and exact build of the software install on your computer. This information can be located under the Help tab > About Nitro Pro. 

Kind regards,

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munish kalia

Hello Reymond,

Please see details for my 14 day trial. I installed Nitro to use the 14 day trial. However as explained I was not able to use the trial.

Right after installation,  it says "Expired Trial"?

Can you activate the trial?

 

[PRODUCT]
Product:            Nitro Pro (13.47.4.957) x64
License:            -
Logging:            Disabled
Printer:            ok

[SYSTEM]
Operating System:        Windows 10 Home
Architecture:        64-bit
System Memory:        15.6 GB
Current Locale:        English (Canada)
Current Resolution:        1536x864
Current DPI:        96
Current Colors:        32 bpp
MDAC Version:        2.32
.NET Framework:        v2.0.50727 (SP 2)
.NET Framework:        v3.0 (SP 2)
.NET Framework:        v3.5 (SP 1)
.NET Framework:        v4 (Client 4.8.04084)
.NET Framework:        v4 (Full 4.8.04084)
.NET Framework:        v4.0 (Client 4.0.0.0)
Windows Installer:        5.0.19041.1110


 

 

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  • Official Nitronaut

Hi @munish kalia,

You may have already installed Nitro PDF Pro before on your machine which have used the 14-day trial period. Uninstalling and reinstalling the software will not reset the 14-day trial count.

Do you have a Nitro PDF Pro license to activate the software? Or, are you doing a trial test before purchasing a license?

Kind regards,

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Hello Reymond,

As my post says I downloaded Trial on my new machine/ new email- Says "Expired Trial". Right after installation, i got a expired trial message!!!

I am trying to use free 14 day trial before I purchase it.

I have never reinstalled or uninstalled it.

Are you able to activate my trial or not?

It has taking this long to even get a free trial activated....I wonder what kind of support does Nitro provide their customers post purchase?

 

 

 

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  • Official Nitronaut
Reymund G.

Hello @munish kalia,

My apologies and thank you for the clarification. 

Please send me the Nitro computer ID of your machine and we will try to reset your 14-day trial period. 

The Nitro computer ID can be found within the software, under the Help tab > About Nitro Pro > Activate/Deactivate > Advanced. See screenshot below for reference:

image.png.5699b02755422bb6e1195f2225983349.png

Kind regards,

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