Nitro Activation Issue

[Hanas Caffoor]

Hi Team,

 

When I tried to activate the license I am getting following error "The Serial Number entered does not exist......"

We purchased this for Ver 10 and tried to activate version 13, please advise how to fix the issue. 

 

Thank you,

Hanas.

H*******@trox.com 

 

Edited September 14, 2021 by Reymund G.

[Reymund G.]

Hi @Hanas Caffoor

Thank you for reaching out to us through our Community Forums!

Please uninstall the Nitro PDF Pro 13 then install the latest build of Nitro PDF Pro 12 which is 12.16.9.574

You can find Nitro PDF Pro 12.16.9.574 installer from the link below and activate it with your current version 11 serial number. 
https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link 

After installing Nitro PDF Pro 12.16.9.574, you can activate by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click the Activate button.

Kind regards,

[Hanas Caffoor]

Thank you, it worked. 

[JILL LAFOUNTAIN]

I've had 2 systems in as many days that all of sudden are saying TRIAL EXPIRED even though licenses were purchased and have been running fine for over 2 years.

One is Ver. 9, one is Ver. 10.  

What's going on here?  When I try to reactivate using purchased serial nos., I get an error.  

I understand NITRO has changed how they activate.  How do I get these 2 systems back up and running.  And no, I AM NOT INTERESTED IN UPGRADING.

[Reymund G.]

Hi @JILL LAFOUNTAIN

Thank you for reaching out to us through our Community Forums!

Old serial number's activation servers have been shut down. Thus, any new activation or deactivation attempts on these versions will no longer work. 
You can continue using your existing serial numbers as long as you install the latest build of Nitro PDF Pro 12 which is 12.16.9.574

The installer for that build can be located from the following location:
https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link 

After installing Nitro PDF Pro 12.16.9.574, you should be able to activate using your existing serial numbers. 

Kind regards,