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Reactivate a license


mehmet uğurlu
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mehmet uğurlu

We purchased Nitro PDF v6 for 8 with Upgrade assurance(1) subscription. We had to renew our two(2) computers due to electrical problem, and we could not release our two licenses. Now when I try to activate they both give unknown error

Edited by mehmet uğurlu
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  • Official Nitronaut

Hello @mehmet uğurlu,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 6?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • Official Nitronaut

Hello @mehmet uğurlu,

Thank you for the private message.

Please note that we no longer support Nitro Pro 6 and its activation servers have been shut down which is why you are having issues activating. 

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro serial numbers 234601-xxxxxx-938389 or 234601-xxxxxx-091767 :
https://www.gonitro.com/nps/product-details/downloads 

Thank you for choosing Nitro and I hope this helps.

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  • Official Nitronaut

Hello @mehmet uğurlu,

I hope you are doing fine today and enjoying the weekend.

To further assist you, please be aware that '-2: Error - Bad parameter' message is caused by having Nitro Pro 12.16.3.574 and to fix this, here are the steps:

1. Download and run our Clean Up utility to uninstall your current Nitro Pro and reboot your machine: 

http://install.nitropdf.com/professional_12169574/install-cleanup/install-cleanup.zip 

2. Clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download and install Nitro Pro 12.16.9.574 using the installer from this page:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering either any of your Nitro Pro 6 with serial numbers 234601-xxxxxx-938389 or 234601-xxxxxx-091767

Thank you for choosing Nitro and I hope this helps.

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