Can't open PDF files

[Cristian Castillo]

Hello,

 

I am getting an error 0x00000000 every time I try to open a PDF file. PDF files are correct because I can open them with other software without problems.

I need help.

 

Thanks.

[Leslie V]

Hello @Cristian Castillo

Thanks for reaching out to us!

So that we can troubleshoot the problem, please provide me with the following:

- What exact version of Nitro you are using. You can find this information by opening Nitro. Go to the Help tab, then click About Nitro Pro.
- Are there any specific files behaving this way? Or is it happening to all files?
- Are the files in a specific folder? If they are transferred, does the same thing happen?
- Please walk us through your specific step by step workflow so we can try to replicate the issue on our end.
- If you can also provide us with some files for testing please forward them to us.
- Please also send us a videocast or some relevant screenshots so we can have a better understanding of your process and the issue.

I look forward to your response.