Jack Stolkin Posted September 16, 2021 Report Share Posted September 16, 2021 I have a Nitro PDF 12 license and when i try to activate it into a recover computer it tells me the data is invalid. Please help or give me a support email to reach Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 17, 2021 Official Nitronaut Report Share Posted September 17, 2021 Hello @Jack Stolkin Thank you for your message - I can help you out. We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update so you can reactivate successfully: https://www.gonitro.com/nps/product-details/downloads Then activate with your Nitro Pro 12 serial number. I hope this helps! Link to comment Share on other sites More sharing options...
Jack Stolkin Posted September 17, 2021 Author Report Share Posted September 17, 2021 I have the latest version and still could reactivate the account Link to comment Share on other sites More sharing options...
Jack Stolkin Posted September 17, 2021 Author Report Share Posted September 17, 2021 I have a 79: Activation Error and the link for support is broken Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 21, 2021 Official Nitronaut Report Share Posted September 21, 2021 Hello @Jack Stolkin Please send me a screenshot of the About Nitro Pro window (Help >> About Nitro Pro) and the error message you are getting. Please also send me your license via direct message so I can check. Cheers! Link to comment Share on other sites More sharing options...
Jack Stolkin Posted October 1, 2021 Author Report Share Posted October 1, 2021 I have sent you de DM and you dont reply. It been over a week Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 1, 2021 Official Nitronaut Report Share Posted October 1, 2021 Hello @Jack Stolkin, Our sincerest apologies for this inconvenience. Could you please send me a private message and provide the same information you have sent to my colleague? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Jack Stolkin Posted October 7, 2021 Author Report Share Posted October 7, 2021 Thankyuou Allain. Allready sent you the DM. Please confirm Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 7, 2021 Official Nitronaut Report Share Posted October 7, 2021 Hello @Jack Stolkin, Thank you for the private message. I can see you are getting the 'Nitro Pro Wizard has failed' message using our .exe package and it is because it requires a stable Internet connection to download installation files so please use offline Spanish MSI packages: x32 http://install.nitropdf.com/professional_12169574/es/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/es/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 23460x-xxxxxx-454060 Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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