Unable to successfully activate with verified serial on version 11, 12 or 13

[Bonnye Westphal]

We have multiple licenses for version 11, and also purchased a couple more licenses for version 13 last year.  I have a new laptop that I cannot get ANY version (with corresponding serial) to activate.  During troubleshooting I even used the cleaner utility from your site for each version that had been attempted on this machine.  I ran the script as administrator also.

Beyond frustrated and would like something actually helpful.  Even my IT vendor cannot get anywhere with all of your KB articles and tools.

 

 

Edited September 17, 2021 by Leslie V.
confidential info deleted

[Leslie V]

Hello Bonnye,

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11serial number. 

https://www.gonitro.com/nps/product-details/downloads

As for your version 13 keys, please install Nitro Pro 13 (the latest version) from the page above as well. You should be able to activate version 13 successfully.
 
Please let us know if you need any further assistance.
 

 

[Bonnye Westphal]

Hello,

Please re-read my initial statement again.  I am UNABLE TO ACTIVATE ANY VERSION.  I have installed and uninstalled version 11, 12 and 13.  I have run the cleaner utility and reinstalled version 13 - it will NOT activate manually or otherwise.

 

[Leslie V]

Hello @Bonnye Westphal

Can you please send me some screenshots of the error message you are getting when you activate?

[Bonnye Westphal]

Sent via PM

[Leslie V]

Hello Bonnye,

The error message you provided was happening in older builds of version 13.

Please update to the latest build: https://www.gonitro.com/nps/product-details/downloads

Please let me know how that goes.