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After Recent Windows Update...Sept 20, 2021

Eric Patti

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Would anyone be able to help me figure this out? I use the Nitro PDF program on a daily basis without issue...until the last windows update that went into my computer over this past weekend.

Now when I open/run the software, the loading screen displays and the system tray icon displays, but the actual window for the program will not show on screen. 

I have uninstalled and reinstalled, and the same problem occurs.

I have downloaded a free trail of adobe (gross) to use for this week while I get my Nitro program back in action.

Please help :)

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Allain Umailin

Hello @Eric Patti,

Thank you for reaching out to us through our Community Forums!

This is a common scenario when multiple monitors are being used. When Nitro Pro is opened on a monitor that is later disconnected, it won't default to a current "active" display which causes Nitro Pro to display on the missing monitor. Kindly try these steps:

1. Try rebooting your machine.
2. If not fixed after rebooting, focus on Nitro Pro by clicking on it on the Taskbar. 
3. Press the Windows key + Left/Right arrow until Nitro Pro appears.

Thank you for choosing Nitro and I hope this helps.

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