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Printer is in an Error State


graham foley
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Hi there;

I have Nitro pro 13.40.0.811 and am printing to a Kyocera Task Alfa 250 ci machine.  This morning (for no apparent reason) when I went to print a PDF I received the above message in the printer dialogue.  I can print from MS Outlook & Word etc.

 

Any ideas thanks?

Cheers;

Graham.

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  • Official Nitronaut
Allain Umailin

Hello @graham foley,

Thank you for reaching out to us through our Community Forums!

For the sake of initial troubleshooting of this issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

If Modify button is greyed-out, please refer to this screencast that will teach you how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c

If repairing didn't help, please update to Nitro PDF Pro 13.47 using below direct MSI installer links:

x32 http://install.nitropdf.com/professional_13474957/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13474957/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

Thank you for choosing Nitro and I hope this helps.

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