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Becky Clamp

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Hi, I have a license for nitro pro 12 but can not use it on version 13

I have tried downloading version 12 but it takes me to a website to activate and it seems this website is now closed.

I tried contacting support but it just sent me to the product key activation section and I was going around in circles.

Please advise


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  • Official Nitronaut

Hi @Becky Clamp

Thank you for reaching out to us through our Community Forums!

Please ensure that you have installed the latest build of Nitro PDF Pro 12 ( so you could successfully activate using version 12 license.
The version and build can be located under the Help tab > About Nitro Pro. 

If you see that your installation is not on Nitro PDF Pro, please uninstall then install that build by downloading the installer from the following location: 
https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link (not the Nitro Pro 13 link) 

After installing Nitro PDF Pro, activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click the Activate button. 

If the activation issue persists, please provide the following:

1. Screenshot of the activation error message. 
2. The version and build of your Nitro PDF Pro. This information can be located under the Help tab > About Nitro Pro. 

Kind regards,

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Hi Reymund

I tried downloading that one yesterday and it wants me to go thorough a manual activation process

Asks me to click on a link to activate it which takes me to this website and the page won't load www.internetactivation.com

Version Nitro pro

I'm not sure how you add images to this forum.



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