ITS Nitro Posted September 27, 2021 Report Posted September 27, 2021 Hi Support, For some reason anytime I open up the Nitro it takes 30sec - 1min to load up. I have tried reinstall the program and repair but the issue still there. Please advise what other solutions can i apply. Thank you.
Official Nitronaut Leslie V Posted September 27, 2021 Official Nitronaut Report Posted September 27, 2021 Hello @ITS Nitro Thanks for your message! So that we can troubleshoot the problem, please provide me with the following: - What exact version of Nitro you are using. You can find this information by opening Nitro. Go to the Help tab, then click About Nitro Pro. - Your specific step by step workflow so we can replicate this on our end (Are you clicking on a PDF to open Nitro? Are you opening Nitro first before opening any file?etc.) I look forward to your response.
ITS Nitro Posted September 29, 2021 Author Report Posted September 29, 2021 Hi Leslie, The version that my user are using is Nitro Pro 12.16.9.574 Opening the nitro first. Thank you.
ITS Nitro Posted October 13, 2021 Author Report Posted October 13, 2021 Hi Leslie, The version that my user are using is Nitro Pro 12.16.9.574 Any updates from your end? Thank you. On 9/28/2021 at 12:29 AM, Leslie Villarin said: Hello @ITS Nitro Thanks for your message! So that we can troubleshoot the problem, please provide me with the following: - What exact version of Nitro you are using. You can find this information by opening Nitro. Go to the Help tab, then click About Nitro Pro. - Your specific step by step workflow so we can replicate this on our end (Are you clicking on a PDF to open Nitro? Are you opening Nitro first before opening any file?etc.) I look forward to your response.
Official Nitronaut Leslie V Posted October 13, 2021 Official Nitronaut Report Posted October 13, 2021 Hello @ITS Nitro Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.https://install.nitropdf.com/professional_13492993/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 When your system is back up, close all your open applications and install Nitro Pro 12.16.9.574from the page I have provided below:https://www.gonitro.com/nps/product-details/downloads We also highly recommend upgrading to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. Version 13 also brings license activation flexibility and unlimited eSignatures as part of Nitro Sign being bundled with it. https://gonitro.com/support/upgrade I hope that helps!
ITS Nitro Posted October 21, 2021 Author Report Posted October 21, 2021 On 10/13/2021 at 11:49 PM, Leslie Villarin said: Hello @ITS Nitro Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.https://install.nitropdf.com/professional_13492993/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 When your system is back up, close all your open applications and install Nitro Pro 12.16.9.574from the page I have provided below:https://www.gonitro.com/nps/product-details/downloads We also highly recommend upgrading to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. Version 13 also brings license activation flexibility and unlimited eSignatures as part of Nitro Sign being bundled with it. https://gonitro.com/support/upgrade I hope that helps! Hi Nitro Support, I have tried the above method but the issue still persist. Please kindly advise. Thank you.
ITS Nitro Posted November 24, 2021 Author Report Posted November 24, 2021 Hello Nitro Support, All the solution provided are not working. Can anyone in nitro team can advise?
Official Nitronaut Leslie V Posted November 24, 2021 Official Nitronaut Report Posted November 24, 2021 Hello @ITS Nitro Nitro Pro is designed to launch within seconds, since it is not a heavy software that requires much processing memory. If you do see significantly long start or load time (i.e. minutes), it could be smoothed out with one of the workflow tips below or us investigating the particular file you are working with. Launch Nitro Pro by clicking on the desktop icon rather than by opening a file. If you launch the software by clicking on a file, it will include the time to load the file during the launch time. If seeing slowness loading a particular file, check to see if it is saved locally or on a network location. If on a network location, try saving the file locally to your machine (such as on the desktop), since opening the file will not be dependent on the connection to the network. When working with files inside of Nitro Pro, close the tabs of files you are no longer working with. Doing so will have your Pro open less files at the time of restart, since it will not recover files that were previously open. If seeing slow load time with particular files, note that files with rendered content or layers may take longer to load. If you have such files and originally created them to PDF, a workaround would be to first export the content as an image or flattened format and then bring it into Pro as a PDF. Please let me know if you have other questions.
ITS Nitro Posted November 26, 2021 Author Report Posted November 26, 2021 On 11/24/2021 at 10:16 PM, Leslie Villarin said: Hello @ITS Nitro Nitro Pro is designed to launch within seconds, since it is not a heavy software that requires much processing memory. If you do see significantly long start or load time (i.e. minutes), it could be smoothed out with one of the workflow tips below or us investigating the particular file you are working with. Launch Nitro Pro by clicking on the desktop icon rather than by opening a file. If you launch the software by clicking on a file, it will include the time to load the file during the launch time. If seeing slowness loading a particular file, check to see if it is saved locally or on a network location. If on a network location, try saving the file locally to your machine (such as on the desktop), since opening the file will not be dependent on the connection to the network. When working with files inside of Nitro Pro, close the tabs of files you are no longer working with. Doing so will have your Pro open less files at the time of restart, since it will not recover files that were previously open. If seeing slow load time with particular files, note that files with rendered content or layers may take longer to load. If you have such files and originally created them to PDF, a workaround would be to first export the content as an image or flattened format and then bring it into Pro as a PDF. Please let me know if you have other questions. Hi Nitro Support, I have tried opening one pdf that is save on local device however its take more than 20 secs to load the pdf file. Please kindly advise.
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