Brandon Long Posted September 27, 2021 Report Share Posted September 27, 2021 I was in the process of deactivating the Nitro Pro License for a user to move to another machine but in the process of doing the deactivation the computer crashed but I was able to get the Deactivation Cert ID and the Serial Number from the machine, however I do not have the link to continue the Deactivation on the first machine. Could someone assist me? Link to comment Share on other sites More sharing options...
Brandon Long Posted September 27, 2021 Author Report Share Posted September 27, 2021 The machine is also showing to not be activated anymore. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 27, 2021 Official Nitronaut Report Share Posted September 27, 2021 Hello @Brandon Long, Thank you for reaching out to us through our Community Forums! We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 7, 2021 Official Nitronaut Report Share Posted October 7, 2021 Hello @Brandon Long, Thank you for the private message. To continue offering our customers the very best PDF tools, we have upgraded our servers and has shut down the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 by getting the installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 23460x-xxxxxx-542558 Thank you for choosing Nitro and stay safe always! Link to comment Share on other sites More sharing options...
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