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Activation Issues

Chris McGookin

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Chris McGookin


Rebuild laptop, have de-activated old copy and installed from link in forums.

Cannot reach activation server.

When I try the link to download I get error "Nitro Pro setup Wizard has failed".


Serial 234***-******-******





Edited by Reymund G.
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  • Official Nitronaut

Hi @Chris McGookin,

Thank you for reaching out to us through our Community Forums!

The executable installer will download the resources online during the installation process. The error 'setup wizard failed' sometimes happen if the download of resources online got interrupted or anti-virus blocked it. 

Please try to install the Nitro PDF Pro using the offline MSI installer.
Here's the direct download link of the Nitro PDF Pro offline installer:

64bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 
32bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi

Once installed, go to the Help tab > About Nitro and verify that it is Nitro Pro
Once confirmed, activate it using your existing serial number. 

Kind regards,

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