Not activating on new device despite being able to reuse on old desktop

[Jamal Ramsey]

Process goes:

-Deactivate on existing desktop

-Copy Serial Number

-Type serial number in on new device

-Get error indicating serial number isn't valid

Please PM me to get the serial number and aid

[Leslie V]

Hello @Jamal Ramsey

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.

[Jamal Ramsey]

Hello @Leslie Villarin

I am yet to get a response to the PM I have sent containing the serial number

[Leslie V]

Hello Jamal,

Please ensure you install the latest Nitro Pro 12 update (not version 13) from here: https://www.gonitro.com/nps/product-details/downloads

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial.

I hope this helps. Let me know if you require anything else.