Jump to content

Not activating on new device despite being able to reuse on old desktop

Jamal Ramsey

Recommended Posts

Jamal Ramsey

Process goes:

-Deactivate on existing desktop

-Copy Serial Number

-Type serial number in on new device

-Get error indicating serial number isn't valid

Please PM me to get the serial number and aid

Link to comment
Share on other sites

  • Official Nitronaut

Hello @Jamal Ramsey

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.

Link to comment
Share on other sites

  • Official Nitronaut

Hello Jamal,

Please ensure you install the latest Nitro Pro 12 update (not version 13) from here: https://www.gonitro.com/nps/product-details/downloads

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial.

I hope this helps. Let me know if you require anything else.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.