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Can't Activate Nitro Pro on New PC

Brian Bunney

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Brian Bunney

I'm replacing an old PC with a new one.  I copied over the nitro_pro12 executable and installed it on my new PC.  When attempting to activate I go to activate in the app and I get to step 2 of 3 which directs me to go to the URL www.nitropdf.com/activation and both Microsoft Edge and Chrome cannot find it.  I did it on my phone and it times out trying to find it.  I tried it signed in and signed out of the app and got the same response.  This is the product I purchased in July of 2018.  I have the e-mail with the Cleverbridge Reference Number and my Serial Number.   I have Nitro Pro installed on my new PC. 

Your Products


Product name



Nitro Productivity Suite An integrated solution that combines Nitro Pro 12 and Nitro Cloud to deliver unprecedented PDF productivity and unlimited eSignature workflows.





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  • Official Nitronaut


Thank you for your message - I can help you out.

We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update so you can reactivate successfully: 


Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.

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