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Activating Nitro v12


Philip Lee
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Philip Lee

I hold an old license and have tried searching the website and forums for answers on activation because the activation server at nitropdf.com/activation website is down, but haven't found anything that actually works.

So checking this website https://licenses.gonitro.com/prd/portal it says my license is valid for version 12.

Reading the forum posts, i tried installing this version of version 12:  http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

And find that this version has the same url to the activation servers as the old versions, so can't activate the application.

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So another forum post says to install a different version 12 from here: https://www.gonitro.com/product-details/downloads

When trying to install this, I get the error message 'Nitro Pro Setup Wizard has failed'.

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How can I get my license of Nitro pdf to work?

Edited by Philip Lee
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  • Official Nitronaut
Allain Umailin

Hello @Philip Lee,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Can you help me too? I just installed  pro v12 and it won't let me activate the program with my Serial Number . I am getting -2:Error

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  • Official Nitronaut
Leslie Villarin

Hello @AAHIA

We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update so you can reactivate successfully: 

https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number.

If that does not work, please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I hope this helps!

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Leslie Villarin

Hello @Aaron Leonor

Versions older than 12.16.9.574 (like the one you have installed) will no longer work, because of the activation server upgrade.

Please download and install Nitro Pro 12.16.9.574 using below offline installers:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

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  • Official Nitronaut
Allain Umailin

Hello @Fernando Medina,

Thank you for reaching out to us through our Community Forums and I can help out!

However, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 12.XX.X.XXX, e.g. 12.16.9.574). The same information is available by going to Control Panel > Programs and Features.

Lastly, could you please provide the serial number of your Nitro Pro 12?  This matters because our business installers are different from the online ones.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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