Philip Lee Posted October 6, 2021 Report Share Posted October 6, 2021 (edited) I hold an old license and have tried searching the website and forums for answers on activation because the activation server at nitropdf.com/activation website is down, but haven't found anything that actually works. So checking this website https://licenses.gonitro.com/prd/portal it says my license is valid for version 12. Reading the forum posts, i tried installing this version of version 12: http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi And find that this version has the same url to the activation servers as the old versions, so can't activate the application. So another forum post says to install a different version 12 from here: https://www.gonitro.com/product-details/downloads When trying to install this, I get the error message 'Nitro Pro Setup Wizard has failed'. How can I get my license of Nitro pdf to work? Edited October 6, 2021 by Philip Lee Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 6, 2021 Official Nitronaut Report Share Posted October 6, 2021 Hello @Philip Lee, Thank you for reaching out to us through our Community Forums! We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
AAHIA Posted October 11, 2021 Report Share Posted October 11, 2021 Can you help me too? I just installed pro v12 and it won't let me activate the program with my Serial Number . I am getting -2:Error Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 13, 2021 Official Nitronaut Report Share Posted October 13, 2021 Hello @AAHIA We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update so you can reactivate successfully: https://www.gonitro.com/nps/product-details/downloads Then activate with your Nitro Pro 12 serial number. If that does not work, please send me your serial number so I can check. I cannot locate it using the email address that you provided. I hope this helps! Link to comment Share on other sites More sharing options...
Aaron Leonor Posted October 13, 2021 Report Share Posted October 13, 2021 I have problem activating my Nitro Pro 12.14.0.558. This link is not reachable https://www.internetactivation.com/ECOSYSTEM/ActivationServer/tiactivate/default.aspx and when i visited www.nitropdf.com/activation and put my serial number and installation ID it says it is invalid The updated version has an error too Install error setup wizard failed Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 15, 2021 Official Nitronaut Report Share Posted October 15, 2021 Hello @Aaron Leonor Versions older than 12.16.9.574 (like the one you have installed) will no longer work, because of the activation server upgrade. Please download and install Nitro Pro 12.16.9.574 using below offline installers: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi Link to comment Share on other sites More sharing options...
Fernando Medina Posted October 17, 2021 Report Share Posted October 17, 2021 Hello @Leslie Villarin can you help me? I just installed pro v12 and it won't let me activate the program with my Serial Number . I am getting -2:Error Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 18, 2021 Official Nitronaut Report Share Posted October 18, 2021 Hello @Fernando Medina, Thank you for reaching out to us through our Community Forums and I can help out! However, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 12.XX.X.XXX, e.g. 12.16.9.574). The same information is available by going to Control Panel > Programs and Features. Lastly, could you please provide the serial number of your Nitro Pro 12? This matters because our business installers are different from the online ones. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Philip Lee Posted November 10, 2021 Author Report Share Posted November 10, 2021 Hi @Allain Umailin, I am still unable to use Nitro v12 although you have advised that I can. Link to comment Share on other sites More sharing options...
Philip Lee Posted November 15, 2021 Author Report Share Posted November 15, 2021 I tried again with this link https://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi And v12 activated! Link to comment Share on other sites More sharing options...
Edward Stark Posted December 21, 2021 Report Share Posted December 21, 2021 On 11/15/2021 at 10:15 AM, Philip Lee said: I tried again with this link https://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi And v12 activated! I'm having the same issues with that link. How did you fix it ? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 22, 2021 Official Nitronaut Report Share Posted December 22, 2021 Hello @Edward Stark, Thank you for reaching out to us through our Community Forums! Please right-click the URL and select 'Open with new tab'. How did it go? Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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