Anoop Hegde Posted October 7, 2021 Report Share Posted October 7, 2021 I have NitroPDF version 11 (my serial number says it is valid for version 12 also) First of all, none of the links shown inside NitroPDF (help or activate or license section) work. (www.nitropdf.com/deactivation etc) My previous PC crashed and now I can boot it up but cannot connect to internet. When I tried "Deactivate", it gave me the de-activation certificate to use at URL www.nitropdf.com/deactivation But I cannot get to that URL, it does not exist. (I have attached de-activation certificate here) At your web site, there is no provision to enter a de-activation certificate (very bad for customers trying to take care of such licensing issues themselves without having to bother you) I can enter license number and it shows a button to de-activate but when clicked, it complains that I should select a device to deactivate but it shows no devices (may be because the original PC with Nitro license is not on internet ?) Anyway, my task is simple, use de-activation certificate, then activate from my new PC. I do not see any way of doing that. Please help, and also improve your web site so that customers can do activation/deactivation even when the PC is not on internet. Thanks Link to comment Share on other sites More sharing options...
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