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Posted

Hello,

May I ask how can I request for the serial number on the license I purchased? After the windows updated, I somehow lost the Nitro Pro license and lost the pro features.

Hoping for your response.

Thank you.

  • Official Nitronaut
Posted

Hello @Nikki Sibug

Thank you for contacting us.

Unfortunately, I was unable to find a serial number using the email address that you provided. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account.

1.    First and last name of purchaser
2.    Email address used purchase Nitro
3.    Order reference number

I look forward to hearing back from you.
 

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