Kevin Grant Posted October 17, 2021 Report Share Posted October 17, 2021 I purchased Nitro Pro 12 some 3 years ago and now simply wanted to move the license to another computer. My installed version couldn't deactivate automatically because someone decided it was great idea to change the urls for that. Nice one. So, it asked me to manually uninstall using a deactivation code, except the urls given for the manual uninstall had also been changed. Wow, nice one again. OK, so internet search for Nitro led me to another page for deactivation (https://licenses.gonitro.com/prd/portal) but when I enter my serial number, it says 'select device to uninstall' but there is nothing to select. This is the exact same problem user 'bethpeters' reported in 2019. Yes, 2019!!! So the solution is to download and install the latest 12.x version (from https://www.gonitro.com/product-details/downloads) but no notification to do that in Nitro Pro, and it was too late by the time I found that note in the forum. I had already hosed the license. So now I have a purchased license for 12.x that is useless as it says '0 of 2 activations available'. Presumably the first license was hosed on my HD fail a couple of years ago. This is such a time waster for something that other software products manage so smoothly and painlessly. So, what now folks? Link to comment Share on other sites More sharing options...
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