Freezing when saving

[Mark Love]

Hi team,

I've recently been forced to update to NitroPro13 due to lack of support for NitroPro 11.  I'm finding whenever I need to save a PDF file from Nitro that the system just freezes.  To the point I have to use Ctrl, Alt, Delete to close the program.

This occurs each time I need to save a document and I can't seem to find a solution to the issue.

Can you advise how to overcome this problem please?

[Allain Umailin]

Hello @Mark Love,

Thank you for reaching out to us through our Community Forums!

For the sake of initial troubleshooting of this issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

If Modify button is greyed-out, please refer to this screencast that will teach you how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c

If repairing didn't help, could you please provide the following?:

-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.46.0.937) or you can go to Control Panel > Programs and Features.
-Does this happen with every file? If it is a single file, are you trying to save to a network-folder? Is the same issue happening when saving locally?

Thank you very much in advance and I am looking forward to hearing back from you. 

Edited October 19, 2021 by Allain Umailin