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Need Help reactivating on new computer

Gregory Marshall

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Gregory Marshall

I'm having trouble reactivating Nitro Pro 12.  The tool on the website wouldn't get me where I need to activate on a new computer.  Help please!

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Reymund Oyong

Hi @Gregory Marshall

Thank you for reaching out to us through our Community Forums!

Please check which version of Nitro PDF Pro 12 is installed on the new computer. You can see this information by going to the Help tab > About Nitro Pro.

If you see that you are not on the latest build which is, install that build by downloading the installer from the following location:

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link (not the 'Download Nitro Pro 13' link) 

After installing Nitro PDF Pro, you should be able to activate it using your existing version 12 serial number. 
To activate, go to the Help tab > About Nitro Pro then click the Activate button. Enter the serial number then click Activate.

Kind regards, 

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