Unable to save a document in Nitro Pro 10

[Rosemary Figg]

I have been using Nitro Pro 10 (happily) for two years and suddenly can't save a document.  I had no problems three weeks ago with the same laptop and have made no changes since then, so don't understand what's gone wrong today.  Help please!

[Leslie V]

Hello @Rosemary Figg

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 10. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade

Hope that helps!
 

[Rosemary Figg]

Thank you Leslie.  I have just tried to upgrade to V13 but the page won't accept my serial number, either with or without dashes.  Can you offer any further assistance?

[Leslie V]

Hello Rosemary,

Please send me your serial number so I can check. I cannot locate it using the email address you provided.

Thanks!