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Cannot install second copy


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I have version 13 with 1 copy installed on my PC and wanting to install a second copy on my laptop.

My second installation won't activate - I get "serial number doesn't exist".

The licensing portal tells me I have 1 activation with 2 activations allowed.

However, it also tells me the status of my version 13 is Inactive.

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  • Official Nitronaut
Allain Umailin

Hello @nukebiz,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 13?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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