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Christopher Stringer

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Christopher Stringer

I am wanting to update my password as I have been advised by McAfee it has been compromised.

I tried logging into admin.gonitro.com but it comes up with the following message:-

You need administrator access to access this page. If you have reached this page in error,
contact your team administrator or try logging in again.

I am a personal user  (serial no 234600-xxxxxx-073525) and am not sure how to proceed,

Do you know how I should contact NitroPro as I am the only user and assumed I would automatically have admin rights.


Chris Stringer


Edited by Allain Umailin
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Allain Umailin

Hello @Christopher Stringer,

Thank you for reaching out to us through our Community Forums!

I have executed a password reset of your Nitro Sign account so please check you Inbox and Spam/Junk folder as sometimes our emails goes there.


With regard to your Nitro Pro 11, please note that we no longer support it and its activation servers have been shut down.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro installer on this page and activate it with your current Nitro Pro serial number 234600-xxxxxx-073525:

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:

Thank you for choosing Nitro and I hope this helps.

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