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Can't Activate Nitro Pro 12.0


Scott Regan
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Scott Regan

I am trying to activate Nitro Pro 12.0 on a new computer. The activation process includes going to nitropdf.com/activation to get an activation certificate, which you must have along with your serial number in order to activate the product. However, that link returns an error message, as shown in the attachment. As such, I am not able to install Nitro Pro 12.0 on a new computer. Even worse, I deactivated it on my old computer, so now neither computer can use Nitro Pro 12.0.screenshot.jpg

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Allain Umailin

Hello @Scott Regan,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance. 

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shut down the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 by getting the installer from this page:

https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234600-xxxxxx-236572

Thank you for choosing Nitro and stay safe always!

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