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I cannot reactivate after reinstalling my computer

Andras Kovacs

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Andras Kovacs

I use the original serial but nitro says its invalid

When I try to deactivate it using the nitro support and I press the deactivate button I got the message that I need to select which device to deactivate.. but there is nothing I can select on the page..

Please help what to do




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  • Official Nitronaut

Hello @Andras Kovacs

Thank you for your message - I can help you out.

We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update (not version 13) so you can reactivate successfully: 


Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.

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