Installation stops half way through and says "Wizard Stopped Working"

[Gail Staples]

I am having this exact same problem today, and your link doesn't work!  When I try to download 12, it stops half way through and says "Wizard Stopped Working".  How can I get my Nitro Pro 12 back?????

[Allain Umailin]

Hello @Gail Staples,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.