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How to move Nitro Pro from one notebook to another notebook.

Dusita Udomwongsa

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Dusita Udomwongsa

To whom it may concern,

I could not deactivate from my old surface and could not activate my license to the new laptop. I am using Window 10 Pro on both machines.  My serial number 234600-xxxxxx-397669.  When I tried to deactivate from the old computer, I got -79:Activation Error.  When I tried to install on the new computer, it said I need to deactivate first.  Would you please help?  If you need further information, please let me know.

Thank you very much in advance.



Edited by Allain Umailin
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Allain Umailin

Hello @Dusita Udomwongsa,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance. 

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shut down the one your older version of Nitro Pro runs on so please install Nitro Pro by getting the installer from this page:


If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number.

Thank you for choosing Nitro and stay safe always!

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