Olubukola Osinubi Posted November 3, 2021 Report Share Posted November 3, 2021 I have Nitro 10 installed and working on my Windows 10 laptop for over 2 years now. Recently the installation started showing up as expired trial. I followed instruction located at "https://licenses.gonitro.com/prd/portal" with no success. The license is located but when I clicked on the "Deactivate" link, it tells me to select devices to deactivate but there is nothing to select. This is very frustrating as I have lost access to use the program and it is affecting my productivity. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 3, 2021 Official Nitronaut Report Share Posted November 3, 2021 Hello @Olubukola Osinubi Thanks for reaching out to us! I am happy to assist you. Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 10 serial number. https://www.gonitro.com/nps/product-details/downloads Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
Olubukola Osinubi Posted November 6, 2021 Author Report Share Posted November 6, 2021 Thanks for your prompt response. I don't this is fair. When I purchased Nitro, my understanding was that it would continue to work without continuous upgrade. I was also ok with not having access to the latest features. You guys deactivated my license and now you are asking me to pay $90 to get access to a software the I already paid for. All I am asking for is to restore my access to the software that I paid for. Thank you... Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 8, 2021 Official Nitronaut Report Share Posted November 8, 2021 Hello @Olubukola Osinubi Alternatively, you can upgrade to the latest build of Nitro Pro 12. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 10 serial number. https://www.gonitro.com/nps/product-details/downloads Hope that helps! Link to comment Share on other sites More sharing options...
Olubukola Osinubi Posted November 8, 2021 Author Report Share Posted November 8, 2021 Hi Leslie, I was able to install Nitro Pro 12 and it works fine now. Thanks for the quick resolution of the issue. I wish I had contacted support sooner. Link to comment Share on other sites More sharing options...
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