When I "save as" a pdf to Google Drive, Nitro freezes and I have to restart it.

[Fred Bopp]

The pdf does get saved to Google Drive, but I need to restart Nitro to use it for the next pdf document and, when it is restarted, all my ribbon customizations need to be reset.

[Leslie V]

Hello @Fred Bopp

Thanks for your message - I'm happy to assist you.

So that we can troubleshoot the problem, please provide me with the following:

- A detailed description of the issue you are experiencing
- The file you are working on so we can test this on our end
- What exact version of Nitro you are using. You can find this information by opening Nitro. Go to the Help tab, then click About Nitro Pro.
- Your specific step by step workflow so we can replicate this on our end
- A screen shot of what you are seeing or any error message you are receiving

I look forward to your response.