version 12 deactivation & activation

[Peter Van den Borre]

Hi,
I can't print any longer with Nitro Pdf.
I went to licenses.gonitro.com/prd/portal to deactivate my lincense. I put in my serial number and click on 'deactivate' and then there's a popup asking me "please select devices to deactivate, I click 'ok' but I cant' find where to select the 'device'.
Many thanks in advance for your help,
Peter

[Allain Umailin]

Hello @Peter Van den Borre,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.XX.X.XXX, e.g. 12.16.9.574) or you can go to Control Panel > Programs and Features.

Lastly, please provide the serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.