Dexter Jordan Posted November 12, 2021 Report Share Posted November 12, 2021 Can anyone please explain to me in a manner that doesn't require me to be a computer expert how I can uninstall this app? Customer service suggested I post in the forum so here I am. I tried to update my software from 11 to 12: when I try to uninstall, it gives me an error message saying "Nitro Pro Setup Wizard has failed." When I try to "Modify" and click "Repair" I get the same message. Support sent me a link to the forum with a thousand steps I can't understand and now I can't even get 11 to open up. At this point I just want it off my computer and I'm going to buy Adobe or something. I've used Nitro for years, it's always been a little bug-ridden and now I'm just fed up and over it. Anyone? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 15, 2021 Official Nitronaut Report Share Posted November 15, 2021 Hello Dexter, Sorry to hear you are having issues uninstalling Nitro Pro 11. Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.https://downloads.gonitro.com/professional_13.50.4.1013/install-cleanup/install-cleanup.zip After running this, you can get the installer for Nitro Pro 12 from this page: https://www.gonitro.com/product-details/downloads Please let me know if you have any questions. Link to comment Share on other sites More sharing options...
Dexter Jordan Posted November 20, 2021 Author Report Share Posted November 20, 2021 I had already tried that, didn't work. I just tried again and it still gives me the same error. Link to comment Share on other sites More sharing options...
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