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Transferring license to a new laptop

Þórunn María Þorgrímsdóttir

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Þórunn María Þorgrímsdóttir

I am trying to transfer a license from a n old laptop to a new one. I have installed the free trial version on the new laptop but I am unable to authenticate it as I cannot find the serial number. I have tried opening Nitro Pro > clicking 'Help' > selecting  'About Nitro Pro' but the serial number in there is mostly crossed out. Unfortunately my IT administrators are not able to find the license key in they emails. Can you help ? 

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Allain Umailin


Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because I will try if I can find the serial number even though some of it are hidden with X's.

Thank you very much in advance and I am looking forward to hearing back from you. 

Edited by Allain Umailin
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