Þórunn María Þorgrímsdóttir Posted November 16, 2021 Report Share Posted November 16, 2021 I am trying to transfer a license from a n old laptop to a new one. I have installed the free trial version on the new laptop but I am unable to authenticate it as I cannot find the serial number. I have tried opening Nitro Pro > clicking 'Help' > selecting 'About Nitro Pro' but the serial number in there is mostly crossed out. Unfortunately my IT administrators are not able to find the license key in they emails. Can you help ? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 16, 2021 Official Nitronaut Report Share Posted November 16, 2021 (edited) Hello, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 13.46.0.937). To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because I will try if I can find the serial number even though some of it are hidden with X's. Thank you very much in advance and I am looking forward to hearing back from you. Edited November 16, 2021 by Allain Umailin Link to comment Share on other sites More sharing options...
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