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Song Chang

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Hello, I have purchased Nitro Pro 11 and activation is not provided for this version.  If we are forced to upgrade, the upgrade should be free?  I do not understand why I have to purchase another version when the pro11 was working great....I just have to activate as my system crashed and had to reinstall.

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Allain Umailin

Hello @Song Chang,

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down which is why you are having issues activating.

In order to further assist you, could you please provide the serial number you are having issue activating?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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