-2: Error - Bad parameter

[JASON HUSTED]

I am having an issue. My computer updated to Windows 11. My nitro has reverted to Trial mode. When I click to activate it is asking me to activate it manually even though I am connected to the internet. My computer populates an installation ID which I copy. I proceed to the next screen where I have to enter my serial number and Activation ID. After going thru those steps above I get an error message. I have never had to use an Installation ID when registering my nitro and when I check the website activation tool it says I am clear to activate the license. Any help you can provide would be greatly appreciated.

 

Error Message:

-2: Error - Bad parameter

There was an issue with the activation certificate.

If you activated manually, click 'Back' and re-enter the activation certificate.

 

 

I have copied and pasted the number and typed in manually the activation certificate is correct. Please advise. Thank you

 

 

 

 

 

[Allain Umailin]

Hello @JASON HUSTED,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from 

[Allain Umailin]

Hello @JASON HUSTED,

Thank you for the private message.

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shut down the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 by getting the installer from this page:

https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234600-xxxxxx-360668

Thank you for choosing Nitro and I hope this helps.