claudia vega Posted December 2, 2021 Report Share Posted December 2, 2021 I just bought a new laptop and have been trying to install Nitro Pro 6 in my new laptop without success. Nitro Pro 6 will not accept my license number after countless attempts. Thanks in advance for your support. Claudia Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 2, 2021 Official Nitronaut Report Share Posted December 2, 2021 Hello @claudia vega Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. Please note that we no longer support Nitro Pro 6 and its activation servers have been shut down. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Link to comment Share on other sites More sharing options...
claudia vega Posted December 2, 2021 Author Report Share Posted December 2, 2021 How can I send it to you without it being public to the rest of the blog? Link to comment Share on other sites More sharing options...
claudia vega Posted December 2, 2021 Author Report Share Posted December 2, 2021 (edited) How can I send it to you without it being public to the rest of the blog? Since I have not received a response, I am sending it in the hope that it will not be made public: Nitro PDF License number: 234600-xxxxxx-059292 We are desperate and need to resolve this issue that we have never experienced since we purchased Nitro Pro 6. Edited December 2, 2021 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 3, 2021 Official Nitronaut Report Share Posted December 3, 2021 Hello Claudia, We no longer support Nitro Pro 6 and its activation servers have been shut down, this is why the activation was not working. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 6 serial number. https://www.gonitro.com/nps/product-details/downloads I hope that helps! Link to comment Share on other sites More sharing options...
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