Nitro Pro 12 installing on a new device nothing works

[Lucas Harrington]

reference number  1808xxxxx It will not allow me to got to the website to activate the license.

We have two different license codes that say there are 0 devices out of 2. But trying to enter them through the activation on the Nitro Pro 12 ends up with bad parameter.

I need some help with this.

Edited December 2, 2021 by Allain Umailin

[Allain Umailin]

Hello @Lucas Harrington,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance. 

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shut down the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 by getting the installer from this page:

https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number.

Thank you for choosing Nitro and stay safe always!

[Klaus Rosner]

Wir haben das gleiche Problem, die Website zeigt kein Aktivierungszertifikat an

Was sollen wir tun?

Nitropdf 12 pro

Installations-ID 99265525111875239000915126093097

Können Sie das bitte beheben?

 

We have the same problem, the website does not display an activation certificate

What should we do?

Nitropdf 12 pro

Installation ID 99265525111875239000915126093097

Can you fix this, please?

Edited December 3, 2021 by Allain Umailin

[Allain Umailin]

Hello @Klaus Rosner,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.