Upgraded to the newest version and now my Nitro PDF is in a trial mode.

[Jared Boettcher]

I've tried to deactivate the device, but the page does not show any devices to deactivate. 

[Allain Umailin]

Hello @Jared Boettcher,

Thank you for reaching out to us through our Community Forums!

If you are seeing 0 activations, that is the expected response from our Activation Portal and to further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones.

Lastly, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 13.46.0.937). The same information is available by going to Control Panel > Programs and Features.

To find out how to take a screenshot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Ingrid Hogeveen]

I have the same problem, can you also help me through private message? 

 

[Allain Umailin]

Hello @Ingrid Hogeveen,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.46.0.937) or you can go to Control Panel > Programs and Features.

Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screenshot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Ingrid Hogeveen]

I don't know if I sent the message correctly so I send it again 

 

I cannot activate through serial number, only as mentioned below. 

 

[Allain Umailin]

Hello @Ingrid Hogeveen,

Thank you for this information and my apologies for the delay.

We have received similar reports from a few users where the program is not detecting the machine's Internet connection that caused it to not generate an activation certificate and to further assist you in addressing this rare behavior, kindly follow these steps:

1. Download and run our Clean Up utility to uninstall your current Nitro Pro and reboot your machine: 

http://install.nitropdf.com/professional_13.53.3.1073/install-cleanup/install-cleanup.zip 

2. Clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download and install Nitro PDF Pro 13 using the installer from this page: https://www.gonitro.com/nl/product-details/downloads

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline Dutch MSI packages:

x32 https://downloads.gonitro.com/professional_13.53.3.1073/nl/retail/nitro_pro13_ba_x86.msi 
x64 https://downloads.gonitro.com/professional_13.53.3.1073/nl/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit Windows system, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 50498x-xxxxxx-923684

Thank you for choosing Nitro and I hope this helps.