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Nitro Pro crashes while trying to print


Vanessa Gonzalez
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Vanessa Gonzalez

Nitro Pro will crash as soon as I try to print. No errors, nitro pro 12 will either go black or force close immediately. Any help would be great, we experience this issue the last version of nitro pro 12 but this updated fixed it but now back. I am using  Nitro Pro 12.16.9.574

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Allain Umailin

Hello @Vanessa Gonzalez,

Thank you for reaching out to us through our Community Forums!

Are you printing to a Kyocera printer? If yes, what is the exact model of this printer?

Lastly, could you please provide the serial number of your Nitro Pro 12? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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