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New Laptop Activation Problems

Ron Swanson

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I have a new laptop; wiped clean the old. Installed Nitro Pro. Says my license does not exist, then sends me to the Nitro web site, where I then go into a terrible loop: enter my serial # as instructed on the "Need Help Activating Nitro Pro?" page, I then click "Deactivate" as instructed, then a "licenses.gonitro.com" pop-up says "Please select devices to deactivate." Then there are NO options of what to deactivate. Then I'm encouraged to submit a support ticket. On that page it asks me to hit a few toggle buttons explaining the problem, and that leads me back to loop-start: enter my serial # as instructed on the "Need Help Activating Nitro Pro?" page.

Setting aside how frustrating customer support is for this product for paying customers, could someone please pretty please Heaven help me reach out and walk me through this?  Thank you.

-Ron Swanson

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  • Official Nitronaut
Allain Umailin

Hello @Ron Swanson,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance. 

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shut down the one your older version of Nitro Pro runs on so please install Nitro Pro by getting the installer from this page:


If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234600-xxxxxx-673823

Thank you for choosing Nitro and stay safe always!

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