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Can't access my account anymore

Martin Lortie

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Martin Lortie


I purchased Nitro Pro 13 with a email account I don' t have access anymore. I tried to access my account but it said I have to update my password and send a link to the email I can't access. Howe can I change my email address ? Also, I can't see the full licence serie without logging... 

I'm changing computer and I want to reinstall Nitro...but need my serial number.

Thanks !

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Allain Umailin

Hello @Martin Lortie,

Thank you for reaching out to us through our Community Forums!

Could you please provide the email address you used to purchase your Nitro Pro program?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.

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