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Nitro 13 - Will not activate after uninstall

Jeremiah Contreras

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Jeremiah Contreras

I have been using Nitro for many years. I upgraded to Nitro Pro 13 when it first came out, and it has worked great.

I started to have problems converting my Word document to a PDF with the Word plugin. 

I uninstalled Nitro and cannot re-activate it. It says: Expired Trial.

Please help. I need my Nitro back. 

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Allain Umailin

Hello @Jeremiah Contreras,

Thank you for reaching out to us through our Community Forums!

As per our server logs, we can see you were able to install and activate your Nitro PDF Pro 13 using serial number 50490x-xxxxxx-927192

Do you still need further assistance here? If yes, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. and the same information is available by going to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you.

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