Cannot send for signature to custom email domain

[Jawad Sher Khan]

Hello,

 

I want to send a document to be signed to someone who doesnt have the Nitro license, his email ends with .ae instead of .com

Nitro keeps giving me an error that Please enter valid email address

Any way to solve this issue?

 

Regards

[Reymund Oyong]

Hi @Jawad Sher Khan

Thank you for reaching out to us through our Community Forums!

Would you be so kind to share the email address with .ae domain so we can test and see if the error message can be reproduced on our end?

Kind regards,

[Kristian Hill]

Did anyone get back to you on this? I'm having the same problem and so far no one from Nitro has responded to anyone on these forums regarding this issue.

[Reymund Oyong]

Greetings @Kristian Hill

Thank you for reaching out to us through our Community Forums!

I was waiting for the email address to be provided so we could test and investigate this on our end.

I understand that you are experiencing the same issue. Could you please provide the custom email domain so I can start investigating this on our end?

Thank you in advance. 

Kind regards,

 

[Sarah Neumann]

I'm having this same issue.  I know I have the correct email address, but Nitro is giving me a error message and asking me to enter a valid email address.  Help?!

[Reymund Oyong]

Greetings @Sarah Neumann

Thank you for reaching out to us through our Community Forums!

Could you please confirm if you are also sending a document for signature to someone using Nitro Sign? If so, could you please provide the email address that generated an error message? 
Also, are you experiencing this error message to all the email addresses you enter when requesting a signature? 

Kind regards,