Edgar Pineda Posted December 20, 2021 Report Share Posted December 20, 2021 (edited) Hola. Tengo el erro que al mandar a imprmir un documento desde Nitro lo manda a imprimir pero este se cierra. por favor su ayuda Hello. I have the error that when I send a document to print from Nitro it sends it to print but it closes. your help please Edited December 21, 2021 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 21, 2021 Official Nitronaut Report Share Posted December 21, 2021 Hello @Edgar Pineda, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the following information: -The serial number of your Nitro Pro 12. This matters because our business installers are different from the online ones. -The exact make / model of the physical printer. -A screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 12.XX.X.XXX, e.g. 12.16.9.574). The same information is available by going to Control Panel > Programs and Features. -A screenshot of the error message when sending a document to print. To find out how to take a screenshot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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