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Error al imprimir en Nitro 12.16


Edgar Pineda
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Hola.
Tengo el erro que al mandar a imprmir un documento desde Nitro lo manda a imprimir pero este se cierra.
por favor su ayuda

 

Hello.
I have the error that when I send a document to print from Nitro it sends it to print but it closes.
your help please

Edited by Allain Umailin
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Allain Umailin

Hello @Edgar Pineda,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the following information:

-The serial number of your Nitro Pro 12. This matters because our business installers are different from the online ones.

-The exact make / model of the physical printer.

-A screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 12.XX.X.XXX, e.g. 12.16.9.574). The same information is available by going to Control Panel > Programs and Features.

-A screenshot of the error message when sending a document to print.

To find out how to take a screenshot using Snipping Tool, check out this link:

https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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