rutherford1@mweb.co.za Posted December 21, 2021 Report Share Posted December 21, 2021 I recently tried Nitro Pro 13 trial version. I would like to revert to my Nitro Pro 12 subscription, but cant. It tells me I have a later version installed. But I cannot de-install Version13 trial. I tried running the cleanup tool but it does not help. can you advise how to eradicate trial version 13 and reactivate Paid-for version 12. Phillip Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 22, 2021 Official Nitronaut Report Share Posted December 22, 2021 Hello @rutherford1@mweb.co.za, Thank you for reaching out to us through our Community Forums! To further assist you, kindly download and run our Clean Up utility to uninstall your current Nitro Pro and reboot your machine: http://install.nitropdf.com/professional_13.53.3.1073/install-cleanup/install-cleanup.zip Afterwards, try reinstalling your Nitro Pro 12. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
rutherford1@mweb.co.za Posted December 24, 2021 Author Report Share Posted December 24, 2021 Thanks for your response. I followed instructions but it seems the cleanup utility failed to remove all traces of Nitro Pro 13. Seemed to stop at Nitro Pro 10. I am still getting a message that a later version exists when I I try running Nitro Pro 12. Is there a other way to manually remove all traces of Nitro Pro 13? Link to comment Share on other sites More sharing options...
rutherford1@mweb.co.za Posted December 27, 2021 Author Report Share Posted December 27, 2021 OK. I have solved the problem. I first re-installed version 13 then the cleaner worked well. thanks for your help. Phillip Link to comment Share on other sites More sharing options...
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