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New Laptop - Cannot deactivate/activate

Matt Cirafice

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Matt Cirafice

I just got a new laptop and need to move my license to the new computer.  I followed the steps and deactivated Nitro on the old machine and entered it on the new one but it says my serial doesn't exist.  Version 12 is what was installed, it looks like the new one is 13

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  • Official Nitronaut

Hello @Matt Cirafice

Thanks for your message - I'm happy to assist you.

The error message means that the serial number you are trying to activate is for a different version of Nitro Pro.

Your serial number is for Nitro Pro 12, please uninstall what you have and get the correct installer from the page below:

After installation, activate with your serial number.

Please let me know how that goes.

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