Error message 0X4000029

[Marina Ruder]

please provide a link in english for an older version of Nitro13. i see in earlier messages a link to fix but it is the italian version. I am unable to use my nitro at this time until i receive a fix.

thank you

Marina

 

[Allain Umailin]

Hello @Marina Ruder,

Thank you for reaching out to us through our Community Forums!

Could you please provide the serial number of your Nitro Pro 13? This matters because our business installers are different from the online ones.

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.

[Marina Ruder]

here are the two serial  numbers that are not working properly. 

Your Serial Number: 50498x-xxxxxx-008071  elisa

Your Serial Number: 5049xx-xxxxxx-096574  marina

Edited December 28, 2021 by Allain Umailin

[Allain Umailin]

Hello @Marina Ruder,

Thank you for these serial numbers.

We recently became aware of this issue with Nitro PDF Pro where certain documents generate this error.  Our developers are current working on getting this resolved.

In the meantime you have a couple of options.  You can open the file in another program such as Chrome, Edge or the free Adobe Reader and then print it to the Nitro PDF Creator printer.  The new PDF created will now work in Nitro PDF Pro without error.  

The other option is to uninstall Nitro PDF Pro Version 13.53 and install Version 13.50 which does not have this issue.  You can download this version of Nitro PDF Pro here:

Italian installers:

Win 10x64   https://downloads.gonitro.com/professional_13.50.4.1013/it/retail/nitro_pro13_ba_x64.msi
Win 10x32   https://downloads.gonitro.com/professional_13.50.4.1013/it/retail/nitro_pro13_ba_x86.msi 

Please let us know if you need anything else as we appreciate your business.

[Allain Umailin]

Hello @Marina Ruder,

Thank you for the private message.

To install the English version, please download and run our Clean Up utility to uninstall your current Nitro Pro and reboot your machine: 

http://install.nitropdf.com/professional_13.53.3.1073/install-cleanup/install-cleanup.zip 

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004509 

Clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

Download and install Nitro PDF Pro 13.50 English version using the installers links below:

x32 https://downloads.gonitro.com/professional_13.50.4.1013/en/retail/nitro_pro13_ba_x86.msi
x64 https://downloads.gonitro.com/professional_13.50.4.1013/en/retail/nitro_pro13_ba_x64.msi

Thank you for choosing Nitro and I hope this helps.