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German Castiblanco

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German Castiblanco

I had to rebuild my computer then I re-downloaded Nitro Pro (The system only gave me the option to install Nitro Pro 13 while my license was purchased for NItro Pro 12). When I try to activate it, it tells me the S/N doesn´t exist and that I need to contact Support Services. After following the instructions and get  to the point where I have to include my license number and then click "Find license", the system finds it and tells me that  I have to click the deactivate buttom and immediately I could activate it again. 

When I clik the deactivate buttom it pops up a message telling me that I need to select the devices to deactivate but it does not give me any device option to deactivate. Then nothing happens and I continue without chances to use the software. 

This inability to activate my product is starting to impact my business operations - please help me!

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  • Official Nitronaut

Hello @German Castiblanco

Thank you for your message - I can help you out.

We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update ( so you can reactivate successfully: 

Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.

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