Manish Rathour Posted December 27, 2021 Report Share Posted December 27, 2021 Hi I've been attempting to install my Nitro PDF pro 9 version for a while but it appears that I cant do that , since support versions prior to 13 have been stopped. Given the fact that I have bought a licensed version (Nitro PDF Pro 9 ) is there a way that I can activate my old Nitro PDF because I don't see the need for buying anything new at the stage. I do have a license key for it but tragically that doesn't seem to be working at all. (https://kb.gonitro.com/knowledgebase#/answers/Nitro%20Pro/000004838) what was ironic is I did go down to the support page where its mentioned I can have a free upgrade to version 12 but that doesn't seem to be working either . Any advice or help would be much appreciated… thank you Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 27, 2021 Official Nitronaut Report Share Posted December 27, 2021 Hello @Manish Rathour Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
ksjon0823@gmail.com Posted December 31, 2021 Report Share Posted December 31, 2021 On 12/27/2021 at 9:32 AM, Leslie Villarin said: Hello @Manish Rathour Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Hello, I have the same issue, and also need help to get it activated. Is there way I can also send you serial number of Nitro Pro 9 and the email I used? Thank you in advance for your prompt reply. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 31, 2021 Official Nitronaut Report Share Posted December 31, 2021 Hello @ksjon0823@gmail.com, Thank you for reaching out to us through our Community Forums! We want to make you aware of the change to your product that may affect its activation performance and to further assist you, please provide the serial number of your Nitro Pro 9. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 3, 2022 Official Nitronaut Report Share Posted January 3, 2022 Hello @ksjon0823@gmail.com, Thank you for the private message. Please note that we no longer support Nitro Pro 9 and its activation servers have been shut down which is why you are having issues activating. We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13. You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro serial number 234602-xxxxxx-490716:https://www.gonitro.com/nps/product-details/downloads If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
ksjon0823@gmail.com Posted January 3, 2022 Report Share Posted January 3, 2022 Thank you so much!!!! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 4, 2022 Official Nitronaut Report Share Posted January 4, 2022 Hello @Manish Rathour, Thank you for the private message. To further assist you, please copy the URL below, open a New Tab then paste it in order to download the Nitro Pro 12 MSI installer: http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Manish Rathour Posted January 4, 2022 Author Report Share Posted January 4, 2022 Many Many thanks , @@Allain Umailin This worked. Really appreciate your help on this . Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now