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Unable to install Nitro Pro 10 on new computer - activation portal is no longer valid

Melissa O'Connell

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Melissa O'Connell

I have a new computer. I have uninstalled Nitrol Pro 10 from old computer but when I try to activate on new computer I go in circles because the activation portal is no longer valid. 


When I go to the licensing [ portal licenses.gonitro.,com/prd/p;ortal] , I get the notification that I have 2 activations available. But I am unable to enter the serial number anywhere. 


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Allain Umailin

Hello @Melissa O'Connell,

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down which is why you are having issues activating.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro installer on this page and activate it with your current Nitro Pro serial number 234600-xxxxxx-702225:

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:

Thank you for choosing Nitro and I hope this helps.

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Melissa O'Connell

Thank you very much for the thorough response and options for the solution. However, since I spent hours trying to figure out how to install Nitro Pro 10, it would have been helpful if the weblink to the outdated activation portal forwarded to a support page explaining much of what you said in your response or at least have an FAQ on the website that states this information.  I'm a happy Nitro Pro user since Nitro Pro 7

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