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Waiting for scanner


Harold Mancusi-Ungaro
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Harold Mancusi-Ungaro
I have a Brother MFC-L8850CDW wifi enabled and connected to USB. I have tried on both my iMac (Intel) and MacBook Pro (M1), both with Monterey 12.1. I keep getting "waiting for scanner" and the program stalls. When I can get it to scan, it scans slow via wifi and crashes with USB.   I have no problem using Preview or scanning directly from the scan window in Preferences or from Image capture.  This is the latest version of PDF Pro 13.1.
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  • 1 month later...
  • Official Nitronaut
Allain Umailin

Hello @Harold Mancusi-Ungaro,

Thank you for reaching out to us through our Community Forums!

Please refer to this article from Brother that may help with regard to the scanning issue:

https://support.brother.com/g/b/faqend.aspx?c=ph&lang=en&prod=mfcl2700dw_us_eu_as&faqid=faq00002637_012

Thank you for choosing Nitro and I hope this helps.

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